Onboarding that works for your applicant
A clearer path
for every applicant
Remove the friction that causes applicants to stall. With clear steps, flexible flows and real-time visibility, you create an onboarding experience that keeps people moving, improving completion rates and accelerating time to value.
From applicant to customer
Every onboarding journey starts with intent. We remove the structural friction that causes applicants to stall, helping them move from application to active customer while protecting your acquisition spend and reducing time to value.
Identity checks without
unnecessary friction
We partner with Yoti, a certified Identity Service Provider, to handle document and liveness checks. Applicants are guided through a simple process, while your team receives trusted results inside Onboarding by Elorn.
Applicants take a selfie using their phone, tablet or computer. Clear guidance helps them capture the right image with minimal effort.
Liveness checks help confirm the applicant is a real person, reducing the risk of spoofing, impersonation and synthetic identity fraud.
Results are returned directly into the application, giving your team the information they need without adding unnecessary steps for the applicant.
Designed for completion
A mobile-optimised journey helps applicants complete what is needed at their convenience. Clear steps, simple forms and progress visibility make onboarding feel less like admin.
Built around the applicant journey
Custom form builder
Build forms around your process, with the fields and steps you need.
Flexible workflows
Turn checks and steps on or off depending on the applicant or use case.
Mobile experience
Give applicants a clear, responsive journey on the device they prefer.
Applicant dashboard
Let applicants see progress, outstanding tasks and next steps in one place.
Direct messaging
Request information, answer questions and keep conversations tied to the application.
Document uploads
Collect supporting files securely without relying on email or manual follow-ups.
Progress tracking
Show applicants where they stand and help your team keep momentum.
Email and phone validation
Confirm contact details early so communication stays reliable.
The applicant experience
Onboarding on the move
Applicants can complete key steps from their phone, wherever they are. Simple forms, clear guidance and visible progress help keep the journey moving.
Built for every applicant
Create onboarding journeys for individuals, businesses or both. Ask the right questions, collect the right information and adapt each flow to the applicant type.
Progress they can see
Show applicants where they are, what is complete and what comes next. Clear progress helps reduce uncertainty and keeps the journey moving.
Forms built around
your onboarding
Create forms that match your onboarding process, from simple applicant details to more detailed business information. Add the questions, uploads and sections you need, then shape each journey around the applicant type.
- Custom form builder
Build forms around your process, not a fixed template. Add questions, sections, uploads and conditional logic so every applicant provides the information you actually need.
- Forms for every applicant type
From sole traders and individuals through to limited companies, partnerships and complex ownership structures, create journeys that collect exactly the information you need.
- Guidance at every step
Keep applicants informed from start to finish. Request additional information, answer questions and provide guidance whenever it's needed, creating a smoother onboarding experience and reducing unnecessary delays.
- Add payments to the journey
Add payment requests directly into the onboarding journey. Whether collecting deposits, administration fees or upfront payments, applicants can complete payment without leaving the flow.
Built around the right checks
Create applicant journeys around the checks your business needs. Add identity verification, address verification, customer screening, document uploads and reviewer steps without making the experience harder than it needs to be.
Onboarding perfected
for teams
For teams, its visibility, auditability and control at every stage to manage complex onboarding with confidence.
Frequently asked
questions
- What is onboarding by elorn?
Onboarding by Elorn helps businesses in regulated or complex sectors build onboarding flows that fit the way they work. It brings together identity checks, customer screening, document uploads, custom forms and reviewer tools in one structured platform.The aim is to help your team meet compliance requirements without creating unnecessary friction for applicants.
- What types of applicants can you support?
Onboarding by Elorn supports both individual and business applicants. For businesses, we can support limited companies and other structures where additional company information, ownership details or supporting documents may be required.
- Where is Onboarding by Elorn hosted?
Our platform is hosted using secure cloud infrastructure. We can provide more detail on hosting, data handling and security as part of a product conversation or due diligence process.
- Which countries do you support?
We are starting with UK onboarding flows, with a focus on UK company data, identity checks and address verification. Support for additional jurisdictions will be expanded over time based on customer requirements.
- What do you mean by address verification?
Address verification can involve more than checking whether text on a document matches the applicant’s input. We use OCR to extract address information from documents, then compare it with external data sources where available to provide a stronger view of whether the applicant genuinely resides at the address.
- Can we choose which checks are included?
Yes. You can shape the onboarding flow around your business requirements. This means choosing the checks, questions, uploads and review steps that are relevant to the applicant type and level of risk.
- Does the platform provide an audit trail?
Yes. Key actions, messages, status changes and reviewer activity are recorded in the application history, giving your team a clear audit trail for internal governance and regulatory review.
Build onboarding applicants can complete
Make every step clear, mobile-friendly and easy to follow, so applicants can move through the journey without unnecessary friction.